Standard shipping is made every tuesday and friday (except on holidays that we send on the next working day).
We are based in Porto, Portugal (Europe). Standard delivery is made by CTT Portugal, when an international order is placed and Standard Delivery is selected as your shipping option, please note once the parcel leaves Portugal it is then transferred to your government postal service. You’ll receive a tracking code as soon as you receive your shipping confirmation email. You may track it using CTT website or your local post office website.
Estimated shipping times
Portugal Continental: 1-3 working days
Europe : 1-3 weeks
World: 2-5 weeks
This is the average transit times you should consider after receiving our email with the tracking code. We'll do our best to meet these shipping estimates, but can't guarantee them.
Portugal: 3,40 €
Europe : 5,50 €
World: 5,50 €
Please ensure your delivery address is correct and secure: We are not responsible for items not received due to an incorrect or an incomplete shipping address. Items marked undeliverable due to an incorrect shipping address will be reissued if and when they are received back and will incur a re-shipping fee. Please email us immediately if you had entered incorrect information, we will update your order if it has not been shipped yet.
If the parcel is not delivered to the address provided in the order confirmation because there is no one to receive it or if it wasn't picked up from the local post office, Hey You Jewelry cannot be held responsible. We will contact you when we receive the package back and you will get a refund of your purchase price before shipping costs once the item has been returned to our offices, or in case you want, we will send the order again and you will incur in a re-shipping fee.
Customs, import charges or taxes
We are based in Portugal, so please note that the customer is responsible for payment of any extra duties, customs, import charges or taxes imposed by the destination country for delivery. No charges or customs will be applied to orders delivered to countries from Europe.